Your Career. Our Guidance. A Better Bihar.
Help Desk Analyst
IT

Help Desk Analyst

1 Description of the job

A help-desk analyst gives technical support to computer users, solving problems with software, devices and accounts by phone, chat or email.

  • Log and solve users' IT problems
  • Guide users step by step
  • Escalate complex issues

2 Skills required

Computer & software troubleshooting Communication Patience Ticketing tools Basic networking Typing Teamwork

3 Opportunities available in the market

IT helpdesks are a common entry point for graduates and diploma holders.

  • IT service and BPO companies
  • Corporates' internal IT teams
  • Telecom, banking and education institutions

4 Salary range

Fresher (0–2 yrs)₹2 – 3.4 LPA≈ ₹17K – ₹28K / month
Mid-level (3–8 yrs)₹3.5 – 6 LPA≈ ₹29K – ₹50K / month
Senior / specialist₹6 – 10 LPA≈ ₹50K – ₹83K / month

Indicative only. These ranges are estimates compiled from general industry knowledge and public pay surveys, not audited figures. Actual pay depends on the employer, city, qualification, certifications and experience. Check current job listings before deciding.

5 Job openings — which states have more

#StateMain hubsDemand
1 Karnataka
Bengaluru, Mysuru, Mangaluru
Bengaluru, Mysuru, Mangaluru
High demand
2 Maharashtra
Mumbai, Pune, Nagpur
Mumbai, Pune, Nagpur
High demand
3 Delhi NCR
Delhi, Gurugram, Noida
Delhi, Gurugram, Noida
High demand

Indicative ranking of where employers and training institutions in this field are concentrated — not an official count of vacancies. Check the National Career Service portal (ncs.gov.in) and the government job portal for current openings.

Government job portal: National Career Service (ncs.gov.in)

Current openings — BiharCareer

No jobs foundNo jobs are available for this role right now. Use the search links above or check back soon.
Back to IT