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Customer Care Executive
Entrepreneurship, Management and Professional Services

Customer Care Executive

1 Description of the job

A customer care executive answers customers' questions and complaints by phone, chat or email and solves problems for a company.

  • Respond to calls, chats and emails
  • Resolve complaints and record them
  • Escalate difficult cases

2 Skills required

Communication (Hindi / English) Listening & patience Computer skills Problem solving Typing speed Politeness Teamwork

3 Opportunities available in the market

BPO, telecom, banking, e-commerce and travel firms hire large numbers of 12th pass and graduate freshers.

  • BPO and call centres
  • Telecom, banks and e-commerce companies
  • Airlines and travel companies

4 Salary range

Fresher (0–2 yrs)₹1.8 – 3 LPA≈ ₹15K – ₹25K / month
Mid-level (3–8 yrs)₹3.2 – 5 LPA≈ ₹27K – ₹42K / month
Senior / specialist₹5 – 9 LPA≈ ₹42K – ₹75K / month

Indicative only. These ranges are estimates compiled from general industry knowledge and public pay surveys, not audited figures. Actual pay depends on the employer, city, qualification, certifications and experience. Check current job listings before deciding.

5 Job openings — which states have more

#StateMain hubsDemand
1 Maharashtra
Mumbai, Pune, Nagpur
Mumbai, Pune, Nagpur
High demand
2 Karnataka
Bengaluru, Mysuru, Mangaluru
Bengaluru, Mysuru, Mangaluru
High demand
3 Delhi NCR
Delhi, Gurugram, Noida
Delhi, Gurugram, Noida
High demand

Indicative ranking of where employers and training institutions in this field are concentrated — not an official count of vacancies. Check the National Career Service portal (ncs.gov.in) and the government job portal for current openings.

Government job portal: National Career Service (ncs.gov.in)

Current openings — BiharCareer

No jobs foundNo jobs are available for this role right now. Use the search links above or check back soon.
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